FAQ

We’ve addressed some of the more commonly asked questions here, but please feel free to Contact Us if you need additional assistance.

Q: Where are you located?

A: We’re based in the United States, near Cleveland, Ohio.

Q: Do you have a physical (brick and mortar) store?

A: No. In addition to this web store, you can find us vending in the dealer’s room at various anime conventions throughout the Midwest.

Q: There’s an item that I want, but I don’t see it here on the site. Is it possible to special order it?

A: While we don’t take special orders per se, it might be worth asking us via the Contact Us form, just in case we might have gotten a shipment in that hasn’t made it up onto the site yet. Many of the products that we get from Japan arrive in very limited supply and/or have a limited ordering window, and it’s common to see items at our convention booths that sell out before they can be listed here.

Q: Do you ship internationally?

A: We have in the past, but a number of factors including changing postal requirements and rates have unfortunately resulted in us limiting our shipping range to within the United States only.

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